Return Policy

Returns accepted within 14 days of delivery for a full refund or exchange. The customer pays return shipping. Rings and custom orders are final sale (see exceptions below).

If you are not completely happy with your order, please contact me. I want all my customers to love their jewelry from Jane Fuller Designs and am flexible with my return and exchange policies if you contact me soon after receiving your item.

I accept returns and exchanges within 14 days of delivery. Just contact me within that time to let me know, and I’ll refund the full purchase price once I receive the item back in its original condition, or exchange it for another piece from my shop. Return shipping is the customer’s responsibility, and shipping costs apply to exchanges. Refunds are issued within 14 days of receiving the return. Exceptions to this policy are listed below.

During the holiday season, returns or exchanges will be accepted during the 2 weeks following Christmas on non custom items.

If an item needs to be returned it is advised to return it using registered mail with delivery confirmation and include insurance, as Jane Fuller Designs cannot be held responsible for damaged packages, or packages lost in the mail.

Although I am happy to re-work custom orders to size or style, I do not accept returns or exchanges on these orders: all ring orders (as they are custom made to order) are final. I can re-size any of my ring designs for a $25 fee, or I can exchange for a different width ring (for example from a 2 to 3mm width ring) for a $50 recycling fee. Any designs available in my shop that are customized or are requested in a custom size (like bangles, bracelets or necklace lengths) are also final.

All designs are sized (including ring, bangles e.t.c.) according to US measuring systems